New Relic vs Opstral
The New Relic AIOps Alternative for Autonomous Resolution
Written by
Shiv Chandra Pathak
Published
July 2026
Reading time
7 min read
New Relic is a mature observability platform with AI layered on your telemetry. If your goal is to resolve incidents rather than observe and investigate them, here is an honest comparison with Opstral.
Why teams evaluate an alternative to New Relic
New Relic is one of the most established observability platforms, and its intelligent observability layers AI directly on the telemetry you already send it, correlation, anomaly detection and increasingly automated insight. For teams standardised on New Relic, that AI on existing data is convenient and low-friction. Teams look for an alternative when the goal moves from observing to resolving: New Relic detects and assists, but the remediation still lands on your engineers. New Relic also went private under Francisco Partners and TPG in 2023, which changes the roadmap conversation for some buyers.
| Dimension | New Relic | Opstral |
|---|---|---|
| Primary focus | Full-stack observability with AI on your telemetry | Autonomous, governed resolution across enterprise operations |
| Detection vs resolution | Detects, correlates and assists investigation; remediation via workflows or a human | Closes the loop: ProcBot executes the fix, Sherlock validates it before the incident is closed |
| Governance of actions | Automation is available; action governance depends on how you configure it | Every action runs as a reversible, audited Action Ticket, with approval gates where you want them |
| Operational breadth | Observability across apps, infrastructure and logs, plus AIOps | Ten modular pillars spanning telemetry, service, infrastructure, security, data, cost, process, DevSec Ops, agent ops and the managed estate |
| Ownership | Private since 2023, owned by Francisco Partners and TPG | Independent platform from VisionWaves |
| Deployment | SaaS | SaaS, on-premises or fully air-gapped |
| Best for | Teams standardised on New Relic that want AI on their existing telemetry | Enterprises that want incidents resolved with governance, including air-gapped |
Where Opstral is different
- It resolves, not just detectsSentinel AI runs the Observe, Investigate, Act, Optimize loop and executes the fix through ProcBot, rather than handing a correlated incident back to a human.
- Every action is governedActions run as reversible, audited Action Tickets with approval gates, so autonomy is something an auditor or a change board can accept.
- Ten domains, air-gapped readyOne intelligence layer across telemetry, service, infrastructure, security, data, cost, process and the managed estate, deployable on-premises or fully air-gapped.
Frequently asked questions
Does Opstral replace New Relic?
Not necessarily. Many teams keep New Relic for observability and use Opstral for governed resolution on top, connecting through Integration Connectors. Where you need native observability in gaps, the Telemetry Ops pillar provides it too.
What does Opstral add over New Relic AIOps?
Autonomous execution of the fix through governed, reversible Action Tickets, validation via Sherlock, breadth across ten operational domains, and on-premises or air-gapped deployment.
Can Opstral run air-gapped?
Yes. Opstral supports on-premises and fully air-gapped deployment, which New Relic's SaaS model does not.